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OUTSIDE IN SIGHT

WE HELP YOU Elevate your customer experience

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How we can Help

Would you like to kick off your CX project? or know more about our trainings? 

Consulting

Let’s start the journey towards success and enhance revenue for your business.  Take your company to the next level.

Training

We want to support you in your learning jouney and provide with the tools you need to succeed in your role.
Let us help you

CONSULTING

Some of the Services We Offer

CX Strategy

Experience Mapping

Customer insights

UX Reseach

Voice of the Employee

Voice of the Customer

About Services

The OIS Consulting approach

AN Outside-in Perspective

OIS methodology is driven by an Outside-In Approach to business. It is a customer data driven approach, guided by the belief that customer value creation, customer orientation and customer experiences are the keys to business success. We help you to immerse in your customers minds to find ways to expand demand and deliver meaningful offerings.  

About OIS

Why Consulting with OIS

Customized projects

Every business is unique. We take time to thoroughly understand your brand, target audience, and goals. We then develop a tailor-made plan that aligns with your vision, ensuring maximum impact on your business.

Data-Driven Insights

Make informed decisions with the data-driven approach. We leverage advanced analytics tools to gather valuable customer insights, enabling you to identify pain points, anticipate needs, and design personalized experiences that resonate with your customers on a deep level.

Continuous Improvement

We help you establish metrics, track performance, and implement feedback loops to continuously improve your customer experience strategy. We stay by your side every step of the way, ensuring that your strategy evolves to meet the changing needs of your customers.

Focus Industries

Retail - Digital Business - B2B

training

Your Learning Experience
with OIS

In collaboration with experts in the CX, UX and digital marketing fields, we offer comprehensive training programs to provide new and aspiring customer experience professionals with the skills and knowledge they need to excel in their roles. It covers online courses, mentoring, webinars and workshops on different topics, including customer research, customer journey mapping, customer feedback analysis, and customer-centric strategy development.

Know More

Free Resources

Pick up what you need

Resources for your Customer Experience projects

Free Resources

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    Free Resources

    Leverage your SEO strategy
    using user feedback

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      Free E-Guide

      Introduction to Customer Feedback Management

      Start Your Learning Journey

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        Crash Course + Bonuses

        OIS News

        User Wizard: Partner of Outside-in-Sight
        There is a theoretical misconception in the market, that CX and UX are the same. However, practically, CX and UX are different but complementary fields. In partnership with User Wizard, we support professionals to build synergies between CX and UX by providing cross-training opportunities. User Wizard is a mentoring program for career transitioners to user experience. If you are interested in UX deep dive learnings, check this out : User Wizard Mentoring Program.
        Link to User Wizard

        Partners

        OIS collaborates with Customer Exprience technology providers, coaches and mentors in CX, UX and Digital Marketing to provide the best consulting experience for organisations and best learning experience for teams.