Transforming Customer Experience into Actions

Design, Measure & Take Action

We help you implement Customer & Employee Experience measurement systems, employing effective methodologies that drive substantial business impact. Our strong scientific and academic background enables us to provide you with the right methodologies, metrics and technology to achieve higher revenue growth through employee engagement and customer satisfaction.



AN Outside-in Perspective

OIS methodology is driven by an Outside-In Approach to business. It is a customer data driven approach, guided by the belief that customer value creation, customer orientation and customer experiences are the keys to business success. OIS helps you to immerse in your customers minds to find ways to expand demand and deliver meaningful offerings.  


User & Customer Experience

Employee Experience

❝ Customer and Employee Feedback is a catalyst for change ❞

  • Value Mixed-Method  Approach
  • Use 360° Experience View and omnichannel
  • Sample Representativity and Significance of results are a must
  • Use metrics that align with Business Objectives
  • Ensure Data Protection and Confidentiality
  • Adapt reportings to the Audience


Your Learning Experience
with OIS

In collaboration with experts in the CX, UX and digital marketing fields, OIS offers comprehensive training programs to provide new customer experience professionals with the skills and knowledge they need to excel in their CX/UX roles. It covers online courses, mentoring, webinars and workshops on different topics, such as customer research, customer feedback management.


Pick up what you need

Leverage your SEO strategy
using user feedback


    Free E-Guide

    Design your Customer Feedback Management System


      Free E-Book

      Introduction to Customer Feedback Management

      Online Course

        Crash Course + Bonuses


        OIS collaborates with Customer Exprience technology providers, coaches and mentors in CX, UX and Digital Marketing to provide the best consulting experience for organisations and best learning experience for teams.