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OUTSIDE IN SIGHT

Transforming Customer Experience into Actions

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Design, Measure & Take Action

We help you implement Customer & Employee Experience measurement systems, employing effective methodologies that drive substantial business impact. Our strong scientific and academic background enables us to provide you with the right methodologies, metrics and technology to achieve higher revenue growth through employee engagement and customer satisfaction.

Services

Consulting

Make informed business decisions based on what your customers & employees want, think, say and do when interacting with your brand.

Training

Get the tools, the methodologies and frameworks you need to succeed in evaluating and improving your employee and customer experience.

CONSULTING

Approach

AN Outside-in Perspective

OIS methodology is driven by an Outside-In Approach to business. It is a customer data driven approach, guided by the belief that customer value creation, customer orientation and customer experiences are the keys to business success. OIS helps you to immerse in your customers minds to find ways to expand demand and deliver meaningful offerings.  

About OIS

AREAS OF EXPERTISE

User & Customer Experience

Employee Experience

About Services

Why OIS

Customized projects

Every business is unique. After analyzing your brand, target audience, and goals, a tailor-made plan is developed to align with your vision, and ensuring maximum impact on your business.

Data-Driven Insights

OIS leverages advanced analytics to gather valuable customer insights, enabling you to identify pain points, and design personalized experiences that resonate with your customers on a deep level.

Continuous Improvement

OIS establishes metrics, track performance, and implement feedback loops. Continuous checkup is available to ensure that your strategy evolves to meet the changing needs of your customers.

Focus Industries

Retail - Digital Business - B2B

❝ Customer and Employee Feedback is a catalyst for change ❞

  • Value Mixed-Method  Approach
  • Use 360° Experience View and omnichannel
  • Sample Representativity and Significance of results are a must
  • Use metrics that align with Business Objectives
  • Ensure Data Protection and Confidentiality
  • Adapt reportings to the Audience
 

training

Your Learning Experience
with OIS

In collaboration with experts in the CX, UX and digital marketing fields, OIS offers comprehensive training programs to provide new customer experience professionals with the skills and knowledge they need to excel in their CX/UX roles. It covers online courses, mentoring, webinars and workshops on different topics, such as customer research, customer feedback management.

Know More

FREE RESOURCES

Pick up what you need

Leverage your SEO strategy
using user feedback

E-Guide

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    Free E-Guide

    Design your Customer Feedback Management System

    Workbook

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      Free E-Book

      Introduction to Customer Feedback Management

      Online Course

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        Crash Course + Bonuses

        OIS News

        In Customer Experience (CX), the role of Marketing has never been more crucial. But how can Marketing truly leverage customer feedback to drive value? Join me for this fireside chat on the 21st of September at 15:00 EEST, where Suvi Lindfors, Co-founder of Lumoa, and myself will dive into the untapped potential of customer feedback in marketing strategies.

        Fireside Session Upcoming

        There is a theoretical misconception in the market, that CX and UX are the same. In reality, they're related but different areas. Through our collaborative efforts with User Wizard, (a mentoring program for career transitioners to UX), we extend a platform for cross-disciplinary training endeavors. If you're curious about diving deep into UX, take a look at what the User Wizard Mentoring Program has to offer.

        User Wizard: Partner of Outside-in-Sight Know more about User Wizard

          Partners

          OIS collaborates with Customer Exprience technology providers, coaches and mentors in CX, UX and Digital Marketing to provide the best consulting experience for organisations and best learning experience for teams.